At 105 LUXE, we are committed to providing premium-quality products and ensuring customer satisfaction. To maintain our standards and offer the best service, please review our returns and refunds policy:

Ready-to-Wear (RTW) Purchases

  1. Exchanges:

    • Exchanges for a different size are allowed within 7 days of purchase.
    • Items must be unworn, unwashed, and returned with original tags intact.
    • Exchanges are subject to stock availability.

  2. Shipping Fees:

    • Customers are responsible for all shipping fees associated with the return or exchange process.

  3. Refunds:

    • We do not offer refunds for RTW purchases.

Custom Orders

  1. Non-Refundable Payments:

    • Advance payments for custom orders are non-refundable and non-negotiable.

  2. Fitting and Alterations:

    • Free alterations are provided for fitting issues caused by our team.
    • Alterations due to client weight changes or incorrect measurements provided by the client will incur additional charges.

  3. Delivery Without Fitting:

    • If a client opts to receive their garment without a fitting session, any subsequent alteration costs will be the client’s responsibility.

General Conditions

  • All items must meet the stated conditions to qualify for an exchange or alteration.
  • Custom orders are final and cannot be exchanged or refunded.
  • We reserve the right to refuse returns or exchanges that do not meet our policy criteria.

If you have questions or need assistance, please contact our customer service team during business hours.